TERMS AND CONDITIONS
1 Sales and Delivery
We comply fully with our obligations under the Consumer Contracts Regulations 2013.
1.1 Delivery – Delivery is £9.99 for orders under £150. This is per daytime delivery, in some instances where the order may exceed 5 boxes you may be required to pay additional delivery charges. We will deliver your wine to anywhere in mainland UK. Delivery times are Monday to Friday, 9.00am to 5.00pm, this does exclude Bank Holidays. We do not offer Saturday delivery. Deliveries We cannot ensure that wine can be left in a safe place as some of our couriers do not provide such a service. If the wine gets stolen, we will replace it free of charge, however this may require further investigation and may require you to file a police report. If you prefer to have the wine delivered to you in person, we will of course do so. If you are not there the driver will leave a card for you to arrange a more convenient delivery time. For further information and some restrictions please see section 3 below.
1.2 Availability – Wine is a product which is subject to vintage changes. Whilst every effort will be made to supply the vintage ordered, in certain instances we reserve the right to supply an alternative vintage provided the quality is comparable and the cost is no greater to you. This clause does not apply to fine wine purchases.
1.3 Customer satisfaction – If you are dissatisfied with our performance in any way, please contact our customer services department immediately on 03300 555 340
At flowwines.co.uk, we aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: orders@flowwines.com
1.4 Free Delivery when you spend £150 or more*: There are certain post codes where it is not possible for us to provide free delivery due to the difficulty we have in getting deliveries to these areas. We have however reduced the fee for these post codes. The post codes are as follows:
AB31-AB-32-AB33-AB34-AB35-AB36-AB37-AB38-AB41-AB42-AB43-AB44-AB45-AB46-AB47-AB48-AB49-AB50-AB51-AB52-AB53-AB54-AB55-AB56-FK17-FK18-FK19-FK20-FK21-HS1-HS2-HS3-HS4-HS5-HS6-HS7-HS8-HS9-IV1-IV2-IV3-IV4-IV5-IV6-IV7-IV8-IV9-IV10-IV11-IV12-IV13-IV14-IV15-IV16-IV17-IV18-IV19-IV20-IV21-IV22-IV23-IV24-IV25-IV26-IV27-IV28-IV29-IV30-IV31-IV32-IV33-IV34-IV35-IV36-IV40-IV41-IV42-IV43-IV44-IV45-IV46-IV47-IV48-IV49-IV50-IV51-IV52-IV53-IV54-IV55-IV56-IV63-KA27-KA28-KW1-KW2-KW3-KW4-KW5-KW6-KW7-KW8-KW9-KW10-KW11-KW12-KW13-KW14-KW15-KW16-KW17-PA20-PA21-PA22-PA23-PA24-PA25-PA26-PA27-PA28-PA29-PA30-PA31-PA32-PA33-PA34-PA35-PA36-PA37-PA38-PA39-PA40-PA41-PA42-PA43-PA44-PA45-PA46-PA47-PA48-PA49-PA61-PA62-PA63-PA64-PA65-PA66-PA67-PA68-PA69-PA70-PA71-PA72-PA73-PA74-PA75-PA76-PA77-PA78-PH15-PH16-PH17-PH18-PH19-PH20-PH21-PH22-PH23-PH24-PH25-PH26-PH27-PH28-PH29-PH30-PH31-PH32-PH33-PH34-PH35-PH36-PH37-PH38-PH39-PH40-PH41-PH42-PH43-PH44-PH45-PH46-PH47-PH48-PH49-PH50-PO30-PO31-PO32-PO33-PO34-PO35-PO36-PO37-PO38-PO39-PO40-PO41-TR21-TR22-TR23-TR24-TR25-ZE1-ZE2-ZE3-IM1-IM2-IM3-IM4-IM5-IM6-IM7-IM8-IM9
Delivery to NORTHERN IRELAND is also exempt.
In some cases where the order is done on a pallet or exceeds a minimum of 6 cases, you may be required to pay additional delivery charges.*
2 Prices and payment
2.1 All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include Value Added Tax at the prevailing rate, unless otherwise specified. All delivery charges are additional.
2.2 We accept payment by Visa, MasterCard and American Express.
2.3 Description and price of the goods. We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as shown on the checkout page of our website when you place your order. We will charge you this amount. You must also pay a delivery charge for the goods as indicated on our website at the checkout page. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
3 Age restriction
3.1 We won’t sell wine to anyone who isn’t 18 years old or over. By placing an order you confirm that you are at least 18 years old.
3.2 If you are buying a case of wine as a gift – the recipient must also be over 18 years old.
3.3 If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the wine.
3.4 Once the wine has been delivered, according to your original delivery instructions, it becomes the recipient’s responsibility. This does not affect your right to a replacement case if it is stolen. In some rare instances an investigation may occur and a police report may be required.
4 Security
4.1 We use a secure payment server for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
4.2 It is your responsibility to protect your password from being disclosed to any third party.
5 Cancellations
5.1 You may cancel your order for any reason as long as the order has not yet been dispatched or is within 7 working days from the day after the date you receive your wine, provided all of the bottles are unopened and intact and returned to us in good condition. If you change your mind and want to return your order, we will arrange a collection that may cost £15, your order will be refunded once the collection has been received back at our warehouse.
5.2 In order to cancel your order you must call us on 0330 555 340, notify us by email on info@flowwines.com
5.3 We shall reimburse the price of the wine within 30 days from the date you notify us of the cancellation.
6 Returns
6.1 If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us within 5 days of receipt of the order. You may choose either to return the whole case or just the affected bottles for a refund.
6.2 You must notify us of all wines, which are due to be returned for any of the reasons stated in this clause within 30 days from delivery of the wine. You can call us on 0330 555 340 or notify us by email on info@flowwines.com
6.3 Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen’s Advice Bureau.
7 Intellectual Property Rights
7.1 You agree and acknowledge that we own or are licensed to use all copyright, database rights, trademarks and other intellectual property rights in and to all parts of this website, and to the business of flowwines.com, the structure, design and layout of the web site, the styles of the wines.
7.2 You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.
7.3 All persons, individual and corporate, are prohibited from providing hypertext or other links to the flowwines.com web site, other than to our home page, from their own web site or from a third party’s website, without our prior written consent.
8 Warranties
8.1 We warrant that the wines will be of satisfactory quality and fit for their general purpose.
9 Limitation of liability
9.1 Nothing in these Terms and Conditions shall exclude flowwines.com liability for personal injury or death caused by its negligence.
9.2We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
- loss or damage was not foreseeable to both parties when the contract was formed;
- loss or damage was not caused by any breach on the part of the supplier;
iii. loss or damage relates to business and/or non- consumers.
9.3Subject to 10.1 we will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.
9.4 Customers should also be aware of the following inherent risks and warnings:
- Alcohol should be consumed in moderation.
- A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
iii. Red wine in particular may cause staining if spilt so extra care should be taken
- Sparkling wines and Champagnes can be volatile due to the build up of gases. Extra care should be taken when opening these.
10 Data Protection
10.1 By providing your details to flowwines.com on our website, you consent to flowwines.com maintaining, recording, holding and using the information you give flowwines.com at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.
10.2 flowwines.com Privacy Promise. We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your wine to you, e.g. our delivery company. You can find our Privacy Policy here. From time to time, flowwines.com may send information about discounts, free stuff and personalised offers on wine, including many exclusive deals, unless you have not opted in to our newsletter on our registration page or on the communications preferences section of Account.
10.3 If you have not opted in from hearing from flowwines.com or third parties or you have opted out, you will only be contacted by flowwines.com if our terms and conditions change or in order to process your order, but we promise to do so no more than twice a year.
10.4 If you have any questions regarding our privacy policy, please email us at info@flowwines.com
11 General
11.1 We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, , fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
11.2 flowwines.com may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.
11.3 No contract exists between you and us until we notify you that we have accepted your order and delivered the goods. We are not obliged to accept your order. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Slurp Wine Company Limited 2 Riverside, Tramway Road
Banbury OX16 5TU
Company Registration no: 10724589